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146 Uxbridge Rd, White City, London W12 8AT, UK – 0800 554 0296
I've moved from this branch. Although conveniently located on the north side of Shepherds Bush Green it has an annoying double entry door that doesn't always work very efficiently and it is easy to collide with people even though you're not supposed to be able to. Watch out if you're struggling with a wet umbrella. Why do these places hardly ever have a bucket to deposit them in. Can get super busy in here with a queue that never seems to move. You can also wait a long time to speak to an advisor.
Great customer service. Very friendly staff. Barely any queuing
50-52 Kilburn High Rd, North Maida Vale, London NW6 4HJ, UK – 0345 740 4404
This HSBC, at the bottom of Kilburn High Road, is extremely efficient, with its automated services, for example 1) Paying in cash, 2) Depositing a cheque, or 3) Withdrawing cash, all done in a few seconds. The only negative, is that it can be a little frustrating, waiting to pay money in or take money out (along with customers making enquiries), with regards to queueing for the cashiers behind the glass windows. And that is especially true if only one window is in operation. However, I have given this HSBC, five stars, because they allow me to take my (well-behaved) dog into this branch, and when they see her, they treat her to a dog biscuit. Nice gesture. And, I have found the staff very friendly and helpful too. Incidentally, BARCLAYS in Cricklewood don't allow dogs, so good for you, HSBC, well done on being 'dog friendly.' I have been with HSBC Bank for over 40 years (with my account being held at various branches) and would highly recommend them.
The staff are very nice and get your bank and money in there very fast and I like how the machines work so when you take money out they do not crash every time like they do in the other ones in London smells a bit like cigarettes in there They should close at 6 pm not five as most people finish work at 5 pm and would get home to kilburn st 5:30 6 pm but good place.
58 High Street Harlesden, London NW10 4LP, UK – 020 8790 9974
This bank is located conveniently near my house, which is why I signed up with them. My main problem with the bank though is that the staff are miserable, and every time you ask them for help it's almost as though they sigh at the burden of your presence. With that said, they do seem fairly trustworthy, and the bank is somewhat reputable. Therefore, I don't feel unsafe depositing my money here. I just wish they would learn to love life again, because it's incredibly depressing inside this shop. I know that Harlesden isn't the brightest part of London - but it's not as bad as the staff make it feel.
NOTE: Review of Branch, not of Bank. I've lived in the area and been in and out of the bank many times. Although there are queues in the morning, it's to be expected. The staff is always as quick as they can, and they sometimes deal with people that barely speak any English. The ATMs outside and inside are very rarely out of service. The staff is welcoming and accommodating. I have once been in need of a consultation and was offered a session within the next hour, on a Saturday. With regard to my account, I work with a wonderful lady who has always been more than happy to answer all my questions and guide me through whatever I wanted done. When I opened my account, I used my Driver's License and Passport. They accept the initial NINo confirmation letter as proof of address as well, in case any newcomers are reading this. Highly recommend.
304-306 Chiswick High Rd, Chiswick, London W4 1NP, UK – 0800 554 0294
I visited Nationwide on Chiswick High Road today in order to set up internet banking and Sharon very kindly went through the procedure and set everything up for me. An absolutely outstanding service from Sharon, she was extremely polite and highly professional and I now have internet banking. First Class Service!! 10 out of 10.
I was given 5* service today by the branch manager Alistair. He went above and beyond to assist me, and gave outstanding customer service. It makes a pleasant change to be made to feel welcome by my local branch and I am far more likely to use more of the bank's products and services because of this experience.
255 Kensington High St, Kensington, London W8 6NA, UK – 020 7602 0006
168 Earls Ct Rd, Kensington, London SW5 9QQ, UK – 020 7259 2247
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